At Synergistic Research, our network of authorized dealers consists of physical storefronts, or “brick & mortar” retailers and select dealers who maintain a full lending library to facilitate the Synergistic Research Challenge. When considering the purchase of current Synergistic Research products, it is important that you do so from an authorized dealer for several reasons:

Warranties: Synergistic Research product is only covered by warranty if it has been purchased from an authorized dealer.  

Upgrades: Synergistic Research product cannot be physically upgraded by our factory if it has not been purchased from an authorized dealer.  

Discounts: We assume that the last thing you want when putting together a high-end audio/video system is to purchase and install an inferior product. Unauthorized Synergistic Research dealers may try to sell you products with incredible, too-good-to-be-true discounts.

Service: Authorized Synergistic Research dealers are, without a doubt, the most knowledgeable and up-to-date when it comes to current and future Synergistic Research technology. You will not find a higher level of service than that provided by an authorized Synergistic Research dealer.

There are several ways to determine if your investment in our product can be made with confidence. The easiest way is to contact us.

Please keep the following points in mind before making your purchase:

1. Online auctions: Authorized Synergistic Research dealers do not sell current, or current used, Synergistic Research products on auction websites such as eBay, Yahoo, Audiogon, etc.

2. Serial Numbers: Many Synergistic Research products and all Active cables are assigned serial numbers. Be wary of any product that appears to be missing its serial number, or if the number appears to be altered in anyway. In most cases, we can determine the validity of a serial number before you commit to purchase. Complete and submit our Serial Number Trace form, and we will be happy to investigate.

WARNING: DO NOT PURCHASE SYNERGISTIC RESEARCH PRODUCTS WITHOUT FIRST GETTING A PICTURE OF THE SERIAL NUMBER FROM THE SELLER. ANY CABLES MISSING SERIAL NUMBERS ARE PRESUMED TO BE COUNTERFIET AND WILL NOT BE REPAIRED BY OUR FACTORY. When purchasing cables used or from a NON-AUTHORIZED SYNERGISTIC RESEARCH DEALER it is your responsibility to first verify the validity of Synergistic Research products BEFORE you purchase. Contact us if you doubt the status of a Synergistic Research dealer or Synergistic Research product.  Synergistic Research assumes ALL products whose serial numbers are missing to be counterfeit and will decline all requests for service.

If you have questions or concerns about the information above, please contact us; we are happy to assist you in any way possible.

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